Program manager - the cottages at hickory crossing

Position Summary

The Cottages at Hickory Crossing (The Cottages), a community of 50 “tiny homes,” is a permanent supportive housing program that provides housing and supportive services to chronically homeless individuals with a disability, formerly homeless ex-offenders, and high utilizers of medical and behavioral health services. The Program Manager is responsible for leading and managing the onsite case management services at The Cottages, requiring knowledge of and experience in Housing First, harm reduction, mental health, addictive disorders, motivational interviewing, benefits eligibility and community resources. The role of the Program Manager will supervise day-to-day case management supportive services activities at The Cottages, which involves creating and managing program content and initiatives, along with supervision of case managers, AmeriCorps members/interns, and volunteers. The Program Manager will be responsible for meeting program goals, ensuring data quality, training, reporting outcomes, ensuring the highest quality of services are delivered, and will serve as a liaison with local non-profit agencies, charities, and government programs. This position will engage, empower, educate, and motivate the Cottages’ community with the overall program goals of helping Cottage neighbors in maintaining housing stability, increasing self-determination, and building community. 


  • Education: Bachelor’s degree in Social Work or related degree. Master’s in Social Work preferred.

  • Experience: 3-5 years of experience in case management. Management experience preferred. Experience with highly vulnerable populations, homeless population preferred. Orientation to best practices in behavioral health services for vulnerable populations.

  • Licensure/Certification: LMSW preferred.

  • Additional Requirements: Highly organized with the ability to prioritize and manage multiple projects/tasks, meet deadlines, and be able to handle crisis situations under pressure. Excellent leadership, communication, and teambuilding skills. Positive attitude and flexibility in a highly dynamic environment. Skill in leading and strengthening partnerships between organizations. Self-motivated with ability to take initiative and be resourceful. Must be proficient in MS Word, Excel, and Outlook. Ability to work occasional flexible hours as requested. Must have a valid driver’s license, and reliable transportation with valid insurance. Willing to transport program participants, as needed. Willing to work with chronically homeless individuals with disabilities (physical, mental and/or substance abuse) who may or may not have criminal backgrounds.

Number of Openings: 1
Department: NSS

Status: Full-Time

Schedule: Business hours, flexible hours as needed.​


To apply, please click here to download and fill out an application. Then email the application, your resume and cover letter to


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