housing navigator, fuse

Position Summary

Housing Navigator, Fuse




The Housing Navigator will outreach to and provide case management for homeless individuals who are frequent user of jail, behavioral health, and hospital resources in CitySquare’s Frequent User System Enhancement (FUSE) Program, requiring knowledge and experience in housing first, harm reduction, mental health, addictive disorders, motivational interviewing, and benefits eligibility. The Navigator will be responsible for providing outreach and engagement to homeless individuals being referred to CitySquare’s supportive housing programs and other housing programs available through the Continuum of Care. Outreach and engagement include tracking incoming referrals from Dallas County Jail and Parkland Hospital, conducting initial screenings and assisting in the process of getting those referred placed on Metro Dallas Homeless Alliance’s Housing Priority List. Case management includes engaging those enrolled in the FUSE program at least twice per month to update their housing status/plan and assist them in accessing other resources and support from established agencies, charities, and government programs. Navigator is responsible for helping participants achieve successful placements and provide ongoing support to those enrolled in the FUSE Program but not yet placed in housing. The overall goal is to help participants enter housing, treatment, and supportive services and to eventually living independently in their own apartments, thereby reducing their use of jail and hospital services. 



  • Education: Bachelor’s degree in Social Work, or a related field, is required. Masters preferred.

  • Experience: One (1) year experience in street outreach and/or case management. Experience with highly vulnerable populations, homeless population preferred. Orientation to best practices in case management/behavioral health services for vulnerable populations.

  • Licensure/Certification: Licensed from an accredited university in social work preferred.


Additional Requirements:

  • Excellent communication and critical thinking skills.

  • Positive attitude, flexibility in a highly dynamic environment and able to handle crisis situations under pressure.

  • Excellent time management skills with the ability to prioritize and manage multiple projects/tasks.

  • Self-motivated with ability to take initiative and be resourceful.

  • Must be proficient in MS Word, Excel, and Outlook. Ability to work occasional flexible hours as requested.

  • Must have a valid driver’s license, insurance, and reliable transportation.

  • Willing to transport program participants. Willing to work with homeless individuals with disabilities (physical, mental and/or substance abuse) who may or may not have criminal backgrounds. Willing to provide outreach and engagement to unsheltered homeless living in places not meant for human habitation, including in encampments, under bridges, and other locations where unsheltered homeless stay.


Number of Openings: 1

Department: Neighbor Support Services  

Full time
Schedule: Business hours, flexible hours as needed.

To apply, please click here to download and fill out an application. Then email the application, your resume and cover letter to careers@CitySquare.org.


Physical: 1610 S. Malcolm X Blvd. I Dallas, TX I 75226

Mailing: PO Box 140024 I Dallas, TX I 75214

Phone: 214.823.8710 Fax: 214.935.3304

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