Homeless outreach housing case manager – TRAC

Position Summary

The Homeless Outreach Housing Case Manager will provide intensive case management and supportive services to chronically homeless individuals housed in the Healthy Community Collaborative “bridge” housing program. Case manager will require knowledge and experience in housing first, mental health, addictive disorders and benefits eligibility, especially as it relates to the homeless. Case manager is responsible for ensuring program compliance and provide ongoing support to those enrolled. This position involves moving homeless neighbors from the streets, into “bridge” housing and then into Permanent Support Housing (PSH), while maintaining a relationship with the participant. Case Manager is responsible for helping participants achieve successful placements, connecting participants to mental health and substance abuse treatment resources, and provide on-going housing stabilization supports when exited to PSH. He/She will assist participants in connecting with and support from established agencies, charities, and government programs. The case manager position is with the homeless outreach team and while housing case management will be the primary focus, he/she will also be responsible for providing street outreach and engagement, as needed.


  • Education: Bachelor’s degree in Social Work or related field preferred.

  • Experience: One (1) year experience in case management. Outreach experience preferred. Experience with highly vulnerable populations, homeless population preferred. Orientation to best practices in case management/behavioral health services for vulnerable populations.

  • Licensure/Certification: Current Texas Social Work license preferred.

  • Additional Requirements: Excellent communication and critical thinking skills. Positive attitude, flexibility in a highly dynamic environment and able to handle crisis situations under pressure. Ability to prioritize and manage multiple projects/tasks. Self-motivated with ability to take initiative and be resourceful. Must be proficient in MS Word, Excel, and Outlook. Ability to work occasional flexible hours as requested. Must have a valid driver’s license, insurance, and reliable transportation. Willing to transport program participants as needed. Willing to work with chronically homeless individuals with disabilities (physical, mental, and/or substance abuse) who may or may not have criminal backgrounds. Willing to provide outreach and engagement to unsheltered homeless living in places not meant for human habitation, including in encampments, under bridges, and other locations where unsheltered homeless stay.

Number of Openings: 1

Department: Neighbor Support Services

Status: Full-Time

Schedule: Business hours, flexible hours as needed.

To apply, please click here to download and fill out an application. Then email the application, your resume and cover letter to careers@CitySquare.org.


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