Homeless outreach case manager

Position Summary

The Homeless Outreach Case Manager will provide daily street outreach to persons experiencing homelessness who are unsheltered, staying in places not meant for human habitation in Dallas County. Using a Housing First and harm reduction approach, the outreach case manager will provide street outreach and engagement services to conduct case management interventions to assess and link those experiencing homelessness to long term housing, substance abuse, and mental health providers, and other supportive services. The Outreach Case Manager requires knowledge of and experience in working with highly vulnerable populations. In addition, the Outreach Case Manager requires knowledge of and experience in mental health, addictive disorders, benefit eligibility, Trauma Informed Care, and Motivational Interviewing. The Outreach Case Manager will administer assessment tools, facilitate placement into emergency housing, if needed, and assist in the process of getting homeless individuals placed on the housing priority list. This position will also assist the unsheltered in obtaining critical documentation and accompany them through the housing application process. The Outreach Case Manager is responsible for helping participants achieve successful placements and provide ongoing support. He/She will assist participants in communication with and support from established agencies, charities, and government programs.



  • Education: Bachelor’s degree in Social Work or related field preferred.

  • Experience:  One (1) year experience in case management. Outreach experience preferred. Experience with highly vulnerable populations, homeless population preferred. Orientation to best practices in behavioral health services for vulnerable populations.

  • Licensure/Certification: Current Texas Social Work license preferred.

  • Additional Requirements: Excellent communication and critical thinking skills. Positive attitude, flexibility in a highly dynamic environment and able to handle crisis situations under pressure. Ability to prioritize and manage multiple projects/tasks. Self-motivated with ability to take initiative and be resourceful. Must be proficient in MS Word, Excel, and Outlook. Ability to work occasional flexible hours as requested. Must have a valid driver’s license, insurance, and reliable transportation. Willing to transport program participants. Willing to work with chronically homeless individuals with disabilities (physical, mental and/or substance abuse) who may or may not have criminal backgrounds. Willing to provide outreach and engagement to unsheltered homeless living in places not meant for human habitation, including in encampments, under bridges, and other locations where unsheltered homeless stay.


Number of Openings: 1

Department: Neighbor Support Services

Status: Full-Time

Schedule: Business hours, flexible hours as needed.

To apply, please click here to download and fill out an application. Then email the application, your resume and cover letter to careers@CitySquare.org.


Physical: 1610 S. Malcolm X Blvd. I Dallas, TX I 75226

Mailing: PO Box 140024 I Dallas, TX I 75214

Phone: 214.823.8710 Fax: 214.935.3304

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