Every Dollar Counts Program Information for Participants
EDC Program Staff
PHONE: (469) 202-6022 (call or text)
The Program’s live hotline will typically be available Monday through Friday, from 9:00am - 1:00 pm, excluding holidays. At all other times, you can leave a message and a program associate will return your call as soon as possible.
MAIL: Every Dollar Counts
1610 S. Malcolm X Blvd., Suite 250
Dallas, TX 75226
The EDC Program Staff should be your first point of contact if you have questions or need help with anything related to the program.
Contact a Program Associate if:
You do not receive your cash assistance gift
Your bank account information changes or you want to change the direct deposit account where you receive your cash assistance gifts
You move or you change your phone number or email address
You have questions about how your EDC cash gifts affect existing benefits you receive from the government or need help knowing how to report the gifts
If you opened a Chime Bank account when you enrolled in EDC and you have questions or problems related to your Chime account, you should contact Chime directly.
PHONE: (844) 244-6363
Member service agents are available to answer your calls: Monday through Saturday, 7:00am - 7:00pm CST Sunday, 9:00am - 6:00pm CST (holidays excluded)
MAIL: PO Box 417
San Francisco, CA 94104-0417
CASH ASSISTANCE GIFTS
We will begin enrolling participants in Every Dollar Counts in the fall of 2019, and we expect it will take about 8-9 months to enroll all participants. You will begin receiving $50 per month as soon as you are enrolled, but the 3-year program payment period does not begin until all participants are enrolled.
We expect the program to officially begin in July, August, or September of 2020. If that is the case, you will receive monthly cash assistance gifts for 36 months through June, July, or August of 2023. We will notify you when the program officially begins and send you a schedule so you know when the gifts will stop. We will also remind you throughout the program.
Your monthly cash assistance gifts will be transferred by direct deposit into your bank account. Transfers will be initiated on the 3rd Wednesday of every month. It usually takes 3-5 business days for the money to be available in your account. The exact amount of time depends on your bank. If you do not receive your deposit, please contact EDC program staff. Please note that we are not able to issue advance payments under any circumstances.
1. MAINTAIN DIRECT DEPOSIT
During enrollment, you set up direct deposit to a bank account in your name in order to receive the cash assistance gift each month.
You are responsible for maintaining a valid direct deposit account. If you want to change the account into which the cash assistance gifts are deposited, please follow the instructions below. Please be advised that changing your direct deposit account during the program may result in delayed delivery of the monthly cash gift for that month.
Resolving Direct Deposit Errors
Deposit Failures: Direct deposit payments will fail if you’ve incorrectly entered your account number, routing number, or name on the account, or if your account is closed, frozen, or unable to accept deposits.
What will happen? If a deposit fails, EDC program staff will attempt to troubleshoot the error and contact you so we can reissue your payment. If your account is closed or no longer able to accept deposits, you will need to set up direct deposit to a different account (see Instructions for Changing Direct Deposit Account).
If you do not have another account, you can you can open a no-fee Chime Bank account and have the money deposited into your account. An EDC program associate will send you instructions and a link to open a Chime account.
Please note that you will not be able to receive the cash assistance gifts until you talk with a program associate and address the cause of the deposit failure.
Cash assistance gifts that fail to deposit will be re-sent to your account once you have set up direct deposit.
Incorrect Bank Account: If the bank account information you enter into the secure website during enrollment is incorrect AND the cash gift is successfully deposited into another account, we are unable to reissue the payment. However, we will work with you to correct the error for your next month’s gift.
Changed Direct Deposit Account: If we have successfully issued a payment to a direct deposit account that you set up, we will not re-issue that payment for any reason. If you’d like to receive your cash assistance gifts in a different direct deposit account, let program staff know. Program staff will work swiftly to ensure you receive your next month’s gift in the correct direct deposit account.
2. USE OF CASH ASSISTANCE GIFTS
You are free to use the money however you choose. By agreeing to participate in the program, however, you assume all responsibility for how you choose to use the cash assistance gifts. It is your responsibility to follow all applicable laws and regulations. For example, if you choose to partake in illegal activities using the funds you receive as an EDC participant, CitySquare will not be held responsible. You may be terminated from the program if CitySquare determines that your participation in the program has caused harm to others.
3. TAX INFORMATION
The monthly cash assistance you receive as a participant in Every Dollar Counts is a gift. You will not provide any goods or services to CitySquare or any of our partners in exchange for the cash assistance gifts.
Because this money is being given to you as a gift from a nonprofit organization, it is NOT considered taxable income by the IRS and should NOT be reported on your income tax returns.
EDC AND OTHER BENEFIT PROGRAMS
PLEASE NOTE: The information below only applies to the state of Texas. If you move out of the state of Texas, the cash assistance gifts may be counted in determining your eligibility for all programs.
If you are receiving any benefits from the government, there is a chance that your eligibility for the benefit(s), or the amount of the benefit(s) you receive, could be affected by the cash assistance gifts.
According to the Texas Works Handbook from the Texas Department of Health and Human Services, EDC cash payments are treated as cash gift contributions from a private, non-profit organization when determining eligibility for the Supplemental Nutrition Assistance Program (SNAP), the Temporary Assistance for Needy Families (TANF) program, and medical assistance programs (Medicaid/STAR, the Children’s Health Insurance Program (CHIP), Healthy Texas Women (HTW), etc.).
Your eligibility for the following benefits should NOT be affected by the cash assistance gifts you receive as an EDC participant:
Medicaid, CHIP, and other medical assistance programs
Eligibility for Medicaid and CHIP is based on the IRS’s definition of modified adjusted gross income, which excludes gifts. For this reason, the gift should not count towards your eligibility for Medicaid, CHIP, and other medical assistance programs. This is affirmed in the Texas Works Handbook (Part A — Section 1326.1, Cash Gifts and Contributions).
Low Income Home Energy Assistance Program (LiHEAP), also known as the Texas Comprehensive Energy Assistance Program (CEAP)
The Texas state LiHEAP plan excludes cash gifts from countable income used to determine a household’s eligibility for assistance. A copy of the plan is available at https://www.tdhca.state.tx.us/community-affairs/ceap/docs/19-LIHEAP-State-Plan.pdf. See section 1.9, which indicates that cash gifts are not countable income used to determine a household’s income eligibility for LIHEAP.
Head Start/Early Head Start
Eligibility for Head Start and Early Head Start is based on the IRS’s definition of modified adjusted gross income, which excludes gifts. For this reason, the gift should not count towards your child’s eligibility for Head Start or Early Head Start.
Your eligibility for the following benefits MAY be affected by the cash assistance gift you receive as an EDC participant:
Temporary Assistance to Needy Families (TANF)
Depending on your current income, participating in EDC and receiving the monthly cash gift may reduce your TANF benefit or make you ineligible for TANF. When calculating your income for the purposes of determining if you are eligible for TANF, the first $300 in cash gifts you receive each quarter (quarters are January-March, April-June, July-September, October-December) does not count as income.
If you receive more than $300 in a quarter, the excess amount counts as unearned income in the month it was received. For example, if you receive $350 in a quarter, the last $50 of that will count as unearned income. If you received the last $50 during the last month of the quarter, it would count as unearned income for that month. Unearned income is taken into consideration when determining eligibility for TANF.
SNAP (food stamps)
Depending on your current income, participating in EDC and receiving the monthly cash gift may reduce your SNAP benefit or make you ineligible for SNAP. The first $300 in cash gifts you receive each quarter (quarters are January-March, April-June, July-September, October-December) does not count. If you receive more than $300 per quarter, the excess amount counts as unearned income when determining eligibility for SNAP.
If you receive more than $300 in a quarter, the excess amount counts as unearned income in the month it was received. For example, if you receive $350 in a quarter, the last $50 of that will count as unearned income. If you received the last $50 during the last month of the quarter, it would count as unearned income for that month. Unearned income is taken into consideration when determining eligibility for SNAP.
Child Care Assistance
The cash gifts will be counted as income and may affect the amount of assistance you receive or your eligibility for assistance.
Housing Assistance Waiting Lists
If you are called off of a waiting list for housing assistance (e.g., public housing, Housing Choice Voucher, Section 8) during the program, the cash assistance gift will be counted as income. The cash gifts may affect the amount of rent you would pay. If your current household income is close to the income limit set by the Department of Housing and Urban Development (HUD), the cash gifts could make you ineligible for a voucher or unit in public housing if you are called off a waiting list during the program.
WITHDRAWAL / TERMINATION
You may choose to withdraw from Every Dollar Counts at any time by notifying the EDC Program Associate at CitySquare at firstname.lastname@example.org.
Your participation may be terminated for the following reasons:
If you voluntarily withdraw from the program;
If you knowingly misrepresent your identity to program staff;
If you commit violence or make threats of violence to any program staff, including threats made over the phone, email, text message, or in person;
If you are deceased; or
If CitySquare determines that your participation in the program has caused harm to others.
Withdrawal or termination from the program forfeits your access to the monthly cash assistance gift.
You will be notified in writing by CitySquare upon termination of your participation. You may appeal termination from Every Dollar Counts by submitting a written request for appeal (see Grievance Procedure).
The following is the procedure you should take if you have a grievance regarding Every Dollar Counts. If you feel you have been treated unfairly, you may take the following steps:
Discuss the issue or concern with the EDC Program Associate. Please do this within 7 days of the incident. If you are not satisfied with the result, go to step 2.
The Program Associate will notify the Chief Programs Officer with a written statement about the grievance. All grievances will receive a final review in writing within ten business days. The Program Associate will notify the EDC program participant.
CONFIDENTIALITY AND MANDATED REPORTER POLICY
You have a right to ensure that your records are confidential. CitySquare is responsible for protecting the privacy of participants. All personal information will be handled carefully with your privacy in mind at all times. Your personal information will only be accessed on a need-to-know basis, and only with your permission.
You will be asked to give CitySquare permission to confirm your participation in Every Dollar Counts with the Texas Department of Health and Human Services (HHS). In order to ensure that your cash assistance gift is treated as a gift from a non-profit organization, HHS may need to verify that you are a participant in Every Dollar Counts. We will not share any information about you other than the fact that you are taking part in the program in order to protect your eligibility for Medicaid and other benefits.
All program staff are mandated reporters. We are required to call the Texas State Hotline when we have reasonable cause to believe that a child, elderly person, or person with a disability, known to us, may be being abused or neglected. If this is the case, the law may require that your privacy is broken.
The Dallas Area Guide provides emergency services for food, meals, housing, clothing,
financial assistance, and medical/dental support: https://www.ndsm.org/wp-content/uploads/2018-dallas-area-guide-to-emergency-assistance.pdf
Texas Health & Human Services
No matter where you live in Texas, you can dial 2-1-1, or (877) 541-7905 for help finding food, housing, childcare, crisis counseling or substance abuse treatment. You can also visit them online at https://www.211texas.org/guided-search/.
CitySquare Community Clinic
2835 Al Lipscomb Way, Dallas, TX | 972-817-6000 Accepts all patients living in these South Dallas zip codes: 75203 | 75208 | 75210 | 75211 | 75215 | 75216 | 75217 | 75223 | 75226 | 75227 | 75241
CitySquare Food Pantry
1610 S Malcolm X Blvd, Dallas, TX | 469-904-7025
Tuesday – Friday, 9:00am – 4:00pm
Cedar Springs Eye Clinic
2525 Lucas Drive, Dallas, TX | 214-528-7354
If individual is homeless or in CitySquare housing, clinic will waive $30 fee
1835 Young Street, Dallas, TX | 214-746-2785
Meals, case management, ID assistance, health & wellness
1702 S Cesar Chavez Blvd, Dallas, TX | 214-444-8796
Meals, showers, computer access, phone, ID services, laundry, clothing https://www.ourcalling.org/
Agape Clinic at Grace United Methodist Church
4105 Junius @ Haskell, Dallas, Texas | 214-824-2533
214-266-4000 (appointment line for all clinics)
LifeNet Community Behavioral Healthcare
9708 Skillman, Dallas, Texas | 214-221-5433
Dallas Metrocare (Behavioral Health)
1380 River Bend Drive, Dallas, TX | 877-283-2121
Dallas Hope Center (ages 18-24 LGBT Services)
5910 Cedar Springs Road, Dallas, TX | 214-351-1901 x211
Resource Center (LGBT Services)
5750 Cedar Springs Rd, Dallas, TX | 214-521-5124
900 East 18th Street, Plano, TX 75074 | (972) 422-1850
Provides short-term assistance to individuals and families in crisis.
Call center is staffed Monday-Friday from 9:00am - 4:00 pm
Website with online directory of social service agencies and providers serving Collin County.
1314 Teasley Lane, Denton, TX 76205 | (940) 566-5851
Maintains a Community Resources Directory (PDF) with a comprehensive list of available services and providers in the Denton County area.
Adapt of Texas Mobile Crisis Team: 1 (866) 260-8000
National Child Abuse Hotline: 1-800-422-4453
National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
National Hope Line Network: 1-800-SUICIDE (1-800-784-2433)
Parkland Rape Crisis & Sexual Abuse Center: 214-590-0430
Texas DFPS Child Protective Services: 1-800-252-5400
National Sexual Assault Hotline: 800.656.4573 (HOPE)
National Domestic Violence Hotline: 1-800-799-7233 (SAFE) | 1-800-787-3224 *Se habla español